Shipping policy

At Zarielle, we are committed to getting your order to you safely and as quickly as possible. Please review the following information regarding our shipping and delivery process.

Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Shipping Times

Standard shipping generally takes 3–7 business days after your order has been processed.

Please note that delivery times are estimates and may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside our control.

Free Shipping

We offer free standard shipping on orders over $75 within the United States.

Orders below the free-shipping threshold may be subject to a shipping fee, which will be displayed at checkout.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Zarielle is not responsible for delays, additional shipping charges, or lost packages resulting from an incorrect or incomplete shipping address provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update it before the order is shipped.

Tracking Your Order

Once your order has been shipped, tracking information will be provided by email when available.

Please allow up to 48 hours for tracking information to update after your shipment has been dispatched.

Delayed or Lost Packages

If your tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.

If you still cannot locate your package, please contact us and we will assist you in determining the next steps.

Zarielle is not responsible for packages confirmed as delivered by the shipping carrier.

Damaged Packages

If your order arrives damaged, please contact us as soon as possible with your order number and clear photos of the damaged package and products.

We will review the issue and work with you to find an appropriate resolution.

International Shipping

At this time, Zarielle ships within the United States only, unless otherwise stated at checkout.

Questions About Shipping

If you have any questions about your order or shipping, please contact us through our Contact Us page.

Thank you for choosing Zarielle.