Returns & Refunds

Returns & Refunds

At Zarielle, we want you to be satisfied with your purchase. If you have an issue with your order, please contact us so we can assist you.

Return Eligibility
Items may be eligible for return if they are unused, unopened, and in their original packaging. For hygiene and safety reasons, opened or used fragrances, skincare, and body care products may not be eligible for return.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery. Please provide your order details and clear photos of the item and packaging so we can review the issue.

Non-Returnable Items
Products that have been opened or used, or items that are not in their original condition, may not be eligible for return.

Refunds
Once your return is approved and received, we will review the item and notify you regarding the status of your refund. Approved refunds will be issued through the original payment method where possible.

Return Shipping
If a return is approved because of an incorrect or damaged item received from us, we will provide instructions regarding the return. For other returns, return shipping costs may be the responsibility of the customer.

How to Request a Return
Please contact us through our Contact Us page or WhatsApp with your order number and details of the issue.

Questions?
If you need help with a return or refund, please contact our customer support team.